Frequently asked questions

Yes. It is a 15-minute conversation with a specialist, 12 questions and a written pre-assessment. There is no cost and no commitment.

The preliminary score for each of the six areas, the red flags found and the first recommendations. Along with it, we send the quote for the full diagnostic.

The screening uses 12 questions and your answers. The full diagnostic uses 36 questions, interviews with each area and evidence review — and ends in an executive report, a 90-day roadmap and a proposal.

In the screening, the owner or a manager who knows the operation. In the full diagnostic, the people responsible for each area and whoever runs IT, in-house or outsourced.

No. The report and roadmap are yours and can be carried out by whoever you choose.

Three ways: a fixed price per project, a monthly fee for ongoing management and an hourly rate for one-off requests and evolution. The proposal shows which applies to each item.

By scope, company size and estimated effort, based on a price table per service. Each proposal item states what is included — and what is not.

Yes. We serve micro, small, mid-sized and large companies; scope and format adapt to the size of the operation.

Yes. Most of the work is remote; on-site visits are arranged when the project calls for it.

A services agreement with scope, schedule, SLA (for recurring services) and a data processing agreement attached, signed digitally via Clicksign.

The code built for your project is yours. If we use TETRABI components, they are licensed as described in the contract.

Yes. Implementation is followed by assisted operation; from then on the system can continue under ongoing management or with hours contracted for evolution.

Yes. We assess the legacy and propose to modernize, integrate or replace — in stages, without stopping the operation.

It depends on scope. The PRD defines phases and timeline before we start, and each cycle delivers a version you test.

No. It is a managed environment: we provision, monitor, update and back up with restore tests. You don't need an infrastructure person to keep it running.

Yes, with an inventory, migration plan, agreed cutover window and a rollback plan in case something goes off track.

Yes. We also operate public cloud environments and apply FinOps to keep costs under control.

Automated routines, retention defined in contract and periodic restore tests. A backup that was never restored does not count.

No. It runs as a virtual machine inside your environment, and security data never leaves your infrastructure. We deploy, update and support it.

Yes. Every instance is white-label: your logo and colors replace ours.

No. Rollout is assisted; ongoing management is optional.

Yes: personal data mapping and legal bases, policies, supplier clauses and an incident response plan, as part of Governance & GRC.

We prepare the company for certification: ISMS, risks, controls and evidence. The certificate is issued by an independent certification body.

Yes. We organize policies and evidence to answer customer questionnaires and audits quickly and consistently.

With least privilege, contractual confidentiality and a data processing agreement under LGPD. No TETRABI client is ever disclosed.